2021 Retail Report 


Can't buy me love...

When other industries went up, Retail's Reputation Score decreased.

Customers have increased expectations in product and in conduct. 

Governance, in particular, increased in importance in 2021, while its Score lowered significantly, dragging Reputation Scores down with them.

RepTrak data reveals Retail can’t buy their audience’s love. It’ll take a little more.

But fret not — we have the receipts and we’re willing to share.

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